Training Your Online Customer Support Staff

You as a business owner will be solely responsible for whether or not your company succeeds or fails. Ultimately you are the one who runs the business and passes orders and decisions, so you have to take the responsibility of those decisions. At the same time, you are also responsible for training and managing your staff as well. This is because in order for a business to grow, you and your staff has to grow as well, and in order to do that, you have to organize training seminars and events that will allow your staff to learn new techniques that can benefit them and your business.

Your customer service and support staff are representatives of your business, and they play a very crucial task. This is why you need to especially make sure that your customer support staff is trained and ready to handle different customer needs and complaints.

If you are talking about online customer support, then your staff needs to be trained to give quick and efficient responses. The entire purpose of online customer support services is to provide quick responses and when that does not happen, then customers will be dissatisfied.

Your staff doesn’t just need training in regards to your business and products, they also need to be trained to handle different types of questions and client requests and then handle them in a friendly and efficient manner that will appease your clients.

You also need software’s and certain tools that can help make the entire process a lot more organized and easier for both the client and your support staff. Kayako’s customer service desk software is an example of one such software that helps to organize different aspects of customer support and allows you to be able to respond to different clients more quickly and efficiently.

Time to Up Your Card Game

Do you remember the last time someone handed you a business card of theirs? What did you do with it? Did you thank them for it and then proceeded to place it into your pocket? Maybe you thought that the cad was important enough to be in your wallet? Perhaps you didn’t really feel like you’ll be needing the card at all and you just threw it away? In the corporate world, a simple exchange of business cards can mean a lot of things to both the person handing the card out and the one receiving it.

Now before you hand a card out to a person, you should keep in mind that they will do one of the three things we mentioned above. They might actually want to keep your card with the intent of reaching out to you at some point but since they didn’t store it carefully, they might end up losing the card before they can use it. At other times, the person you hand the card to might not give it too much of a thought before they throw it away. In both these scenarios, the reason the card ends up compromised is because it didn’t exhibit enough value to be taken seriously.

The good news is that you can actually control the way someone sees the card you hand them. Let’s say that you have your business cards printed from Metal Kards; these laser engraved metallic business cards are something no one would have the heart to throw away. Once you hand a metal card to someone, it’s also more likely to survive a day in their pocket till they can get home and place it in their card book.